Please follow the instructions below to send your unit in for service or repair.
Remove the ZIPLEVEL stakes and Unipod (unless it needs servicing) to reduce shipping weight.
Package your ZIPLEVEL in its original packaging if possible. Otherwise, wrap your unit in at least one inch of padding and pack into a strong corrugated box.
Include your name, address, telephone number, fax number, email address, a brief description of the problem and any special instructions.
Choose from our Global ZIPLEVEL Service Centers below:
2121 East Valley Parkway
Escondido, CA 92027
contact #: 760-480-4740 / 800-805-5383
Prepaid service and/or discount shipping for USA customers only.
International customers and USA customers using their own shipping accounts.
AUSTRALIA / ASIA
Altech Distributors P/L
Factory 5/22 Hightech Place
Lilydale, VIC 3140
contact #: 613 9739-4333
Phoenix Measurement Solutions, Inc
150 Rivermeade Road Unit #1
Concord, ON L4K 3M8
contact #: 905-482-0340
STTL SARL / ETL
Rue de la Paix
ZL du Gier 69700 Givors
contact #: 00334-7249-0501
NEW ZEALAND / ASIA
(Contact for current street address)
contact #: 011 643-337-0132
Grounds Care Prodducts
Whitehouse lnd Park
Tadley, Hampshire RG26 3PY
contact #: 44 118-981-1313
AVOID RETURNING YOUR ZIPLEVEL UNNECESSARILY
Some units have been returned with a dead battery, in a function unfamiliar to the customer, accidentally miscalibrated or with a normal annunciator flashing. If your ZIPLEVEL is sounding a steady tone with a flashing fraction bar simply press the Mark key for at least two seconds to exit the Mark function. Alternatively, if the unit was left an unfamiliar function, initialize your unit by pressing the entire top row of keys for at least two seconds and then recalibrate. If still in doubt about the need for service please refer to the User Guide. You may also email or call us and our capable staff will be pleased to assist you.
Please note: Our minimum service charge is $50, which includes evaluation, cleaning, repackaging and return shipping by UPS Ground. This fee is waived with any parts and/or service performed in excess of $100.